Shipping policy

Ships Time

US: 3-7 Days

Europe : 7-10 Days

Canada : 7-10 Days

Asia : 7-15 Days

Australia : 10-15 Days

Other country :   20 Days

The Ships time is an estimate of when the item will leave our warehouse. While VOLTRX works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.

We will ship the order within 3 business days after receiving your payment.  We will ship them to your shipping address you left, please make sure your address and receiver name are correct(Russian buyers,Please fill CORRECT receiver’s Full name(three parts)).

Normally your order will be shipped by DHL.  If you want to choose your own carrier, please contact us.

For express, It’s really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.

Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn’t reach Russia. In this case, our customer service will provide you some instruction.

If you want to change shipping methods, please contact our customer service. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be send within 3 days after receiving your payment.

Normally, we ship out the order within 1-3 days after payment. There will be a tracking number after we ship the order, tracking number will be sent to your email,

Normally, if you have more than two orders within the same day, we will package and ship the products at the same address. If you need to ship separately, please leave a message to us when ordering. When your multiple orders are placed on different dates, please contact us in advance if you need to package and ship, otherwise we will ship according to our process.

For some of the products on our website and individual delivery destinations, your order may incur shipping costs, which will be reflected on the checkout page. Please check it carefully. We use DHL for delivery by default. For some areas beyond the scope of DHL delivery, we will use other courier companies to ship. If this results in increased transportation costs or extended delivery time, we will actively contact you to pay the freight and obtain your consent. If there is no additional cost, there is no significant increase in express delivery time, and we will no longer notify customers.

If the item is damaged or stolen, we will contact the corresponding courier company for compensation. Please cooperate with our complaint courier company and provide us with the complaint record number.

Note: Normally, we ship out the order within 1-3 days after payment. There will be a tracking number after we ship the order, tracking number will be sent to your email, and you can also login your account to view the trackng number. If you do not have an account, you can get tracking number on : https://voltrxsports.com/order-tracking/

Payments

We accept safety online payment methods: PayPal and Credit Card.

Both PayPal and Credit Card payments are processed on PayPal & Stripe official website, we do not store your bank information, it is safe and convenience for you to pay. And your shopping is guaranteed and protected by them.

Shipment FAQs

How do we ship your orders?

1)We will ship the order within 3 business day after receiving your payment.  We will ship them to your shipping address you left, please make sure your address and receiver name are correct(Russian buyer,Please fill CORRECT receiver’s Full name(three parts)).

Normally your order will be shipped by DHL, it usually takes about 7-10 days to arrive in United States, Europe and other places all over the world.  If you want to choose your own carrier, please contact us.

2) For express, It’s really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.

3). Brazil customers notice
If you are Brazil customers, please mail us telling us in advance your CPF No, it is essential for shipment and customs clearance.

NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn’t reach Russia. In this case, our customer service will provide you some instruction.

How about changing your shipping method and shipping address?

If I want to change the shipping methods, what should I do?
If you want to change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be send within 3 days after receiving your payment.

How about combined shipping?

If you ordered one item someday and another one within 2 days, and you want to combine the two items into one shipment, you can contact our customer service about available shipping options.

How about your delivery cost?

The shipping price is included in the price of all products on our website. We default to use DHL for delivery. For some areas that are beyond the scope of DHL delivery, we will replace other courier companies for delivery. If this results in increased transportation costs or extended delivery time, we will actively contact you to pay the freight and obtain your consent. The prices depend on the different rates of the shipping companies. We’re constantly working on lowering the shipping prices for you though! When there is no additional cost and there is no significant increase in express delivery time, we will no longer notify customers.

If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.

How fast you can get your product?

Besides the shipping option mainly depending the delivery time, the following points are also influencing  factors.

  • Your destination: the shipping time to some country is different from the other countries because of your location.
  • The package weight: the package over 21kg will arrive you one day later than that of small package under 21kg.
  • Our courier processing time:US: 7-10 Days

    Europe : 10-15 Days

    Canada : 7-15 Days

    Asia : 10-15 Days

    Australia : 10-15 Days

    Other country :   20 Days

  • Our items stock status: as usual, we will ship out your package in 3 days after receiving your payment, but for a short time our product is out of stock. When we meet such condition, we will try our best to send the package to you as soon as possible.
  • The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.

How to track your package?

After sending out your package, voltrxsports.com will mail you the package tracking No. and a related link for tracking your package anytime and anywhere.

To track your order, you can go to voltrxsports.com/order-tracking.

What could cause an invalid tracking code?

Invalid tracking numbers could be due to:

  • The shipping company hasn’t updated the recent delivery information to their website.
  • The tracking code was not correct.
  • The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

What should you do when you receive the item?

We guarantee that the item will be delivery to you successfully and safely. After you received it, the shipping company will require you to confirm the package by signing.

NOTICE: Please provide us with the correct delivery address, contact telephone number and zip code, so that the shipping company could delivery the item to you timely and effectively.

Where we ship to?

Normally, all of the items on our website can be shipped to most countries in the world.But if you don’t tell us which address that we must ship to. We will ship the item to your billing address.

However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn’t reach. Also, a few countries can’t send DHL or UPS. Our customer service will give you the instruction.